# Twilio
> Part of the NocoDB documentation (Workflows > Workflows > Nodes > Integration). Index of all pages: https://nocodb.com/llms.txt. Any docs page is available as Markdown by adding `.md` to its URL.
URL: https://nocodb.com/docs/workflows/nodes/integration-nodes/twilio
Last updated: 2026-10-03
Send and receive SMS messages using Twilio.
The Twilio integration in NocoDB lets a workflow send messages or make phone calls from your bases.
When an [appointment] is booked, send [the customer] a text message with Twilio
One day before [Appointment Date], text [the customer] a reminder with Twilio
When [Status] changes to [Ready for pickup], send [the customer] an SMS
## Prerequisites
* **Twilio account**: To learn about Twilio and create an account, go to the [Twilio website](https://www.twilio.com/). Also refer to the [Twilio documentation](https://www.twilio.com/docs/).
* **NocoDB Twilio integration**: You must configure at least one Twilio integration to use this feature. For setup instructions, refer to [Integrations](/docs/product/integrations/create-connection).
***
The Twilio node in NocoDB has **three sub-actions**:
* Send SMS
* Send WhatsApp Message
* Call Phone
You can add each sub-action as a workflow step and configure it independently.
## Available Twilio Actions
### 1. Send SMS
Use this action to send text messages to one or more phone numbers.
**Configuration**
| Setting | Description |
| --------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Twilio Account** | The connected Twilio account. You must add at least one Twilio integration to use this feature. For setup instructions, refer to [Integrations](/docs/product/integrations/create-connection). |
| **From Number** | A Twilio phone number that is enabled for SMS. |
| **Alphanumeric Sender ID** *(Optional)* | A custom sender name, up to 11 characters. You must enable it in Twilio, and the destination country must support it. |
| **To Number** | One or more recipient phone numbers. Include the country code. Use commas to separate the numbers. |
| **Message** | The text of the SMS. |
| **Media URL** *(Optional)* | The public URL of media to include in the message. Twilio must be able to download the file. |
| **Send Large Messages?** *(Optional)* | Enabled: sends messages up to 1600 characters, split into multiple messages. Disabled: sends a single SMS, truncated at 160 characters. |
### 2. Send WhatsApp Message
Use this action to send WhatsApp messages from a WhatsApp-enabled Twilio number.
**Configuration**
| Setting | Description |
| --------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Twilio Account** | The connected Twilio account. You must add at least one Twilio integration to use this feature. For setup instructions, refer to [Integrations](/docs/product/integrations/create-connection). |
| **From Number** | A WhatsApp-enabled Twilio number. |
| **Alphanumeric Sender ID** *(Optional)* | A custom sender name, up to 11 characters. You must enable it in Twilio, and the destination country must support it. |
| **To Number** | One or more recipient WhatsApp numbers. Include the country code. Use commas to separate the numbers. |
| **Message** | The message content to send on WhatsApp. |
| **Media URL** *(Optional)* | The public URL of the media (image, document, etc.). Private or restricted URLs may not work. |
### 3. Call Phone
Use this action to make an automated voice call. The call speaks a message to the recipient.
**Configuration**
| Setting | Description |
| ---------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Twilio Account** | The connected Twilio account. You must add at least one Twilio integration to use this feature. For setup instructions, refer to [Integrations](/docs/product/integrations/create-connection). |
| **From Number** | A Twilio phone number that is enabled for voice calls. |
| **To Number** | One or more recipient phone numbers. Include the country code. Use commas to separate the numbers. |
| **Message** | The text that Twilio converts to speech during the call. |
| **Voice** | The voice for text-to-speech (for example, Woman). |
| **Language** | The language and accent of the speech (for example, English – US). |
| **Send Digits** *(Optional)* | DTMF digits to send after the call connects. Supports `0–9`, `#`, `*`, and `w` (wait ½ second). Use it for IVR or menu-based systems. |
## Testing the Action
Each Twilio action has a **Test Step** option. Use it to:
* Validate the credentials and the configuration.
* Confirm that the message is delivered or the call is made.
* Test with data from previously tested workflow steps.
## Notes & Limitations
* You must configure and enable the phone numbers in Twilio.
* Media URLs must be publicly accessible.
* Alphanumeric Sender IDs depend on the country. They need Twilio approval before you use them.
* Message delivery and call availability depend on Twilio and on regional regulations.
## Availability
* Available on NocoDB cloud enterprise plan onwards and licensed on-premise deployments.
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## Related pages
- [AI](https://nocodb.com/docs/workflows/nodes/integration-nodes/ai.md): Use AI to generate text or structured data within NocoDB workflows.
- [Gmail](https://nocodb.com/docs/workflows/nodes/integration-nodes/gmail.md): Send emails using Gmail as part of NocoDB workflows.
- [Slack](https://nocodb.com/docs/workflows/nodes/integration-nodes/slack.md): Send messages to Slack channels or users in NocoDB workflows.
- [Outlook](https://nocodb.com/docs/workflows/nodes/integration-nodes/outlook.md): Send emails from a connected Outlook account in NocoDB workflows.
- [GitHub](https://nocodb.com/docs/workflows/nodes/integration-nodes/github.md): Manage GitHub issues, pull requests and labels from NocoDB workflows, and start workflows from GitHub events.
- [Google Calendar](https://nocodb.com/docs/workflows/nodes/integration-nodes/google-calendar.md): Start NocoDB workflows when new events are created in Google Calendar.
- [HubSpot CRM](https://nocodb.com/docs/workflows/nodes/integration-nodes/hubspot-crm.md): Manage HubSpot CRM contacts, companies, and deals from NocoDB workflows.